tag:blogger.com,1999:blog-33244031.post1286304921301742443..comments2008-07-26T12:40:19.736-07:00Comments on Change your business, change your life!: Random Quote - The Ultimate EquationScott Hannanhttp://www.blogger.com/profile/17731221566148744670noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-33244031.post-49967324950852645702007-05-22T20:33:00.000-07:002007-05-22T20:33:00.000-07:00Great quote!It's also worth noting that the costs ...Great quote!<BR/>It's also worth noting that the costs are not just operating costs. There is a massive hidden cost associated with customers who do not have a continuous happy experience. <BR/><BR/>How many examples are there of poor service that causes once happy customers to become critics that actively go out of their way to spread the bad news!<BR/><BR/>'Lifelong' is a powerful term .. both ways!SBhttps://www.blogger.com/profile/07200392542037915204noreply@blogger.com